5183 Bald Eagle Avenue   •   White Bear Lake, MN  55110

651-324-2733 (Cell)  •   mary.armstrong@att.net  651-762-4690 (Home)

 

SUMMARY

 

Detail oriented quality focused professional Patient Care Coordinator specialist. Dedicated to maintaining strict patient confidentiality. Top performing award for 2 years in a row for First Impression for excellent customer service

 

 

PROFESSIONAL EXPERIENCE

      

      Patient Care Coordinator – HearLife of MN

      Roseville, MN – April 2013 – Present

 

·  Answer incoming calls to schedule and reschedule appointments for three offices

·  Contact insurance companies to verify eligibility and benefits

·  Check MN-ITS for MA patients to see if active

·  Process patient payments

·  Process incoming mail

·  Order office supplies

·  Confirm appointments with patients

·  Made outbound calls to acquire new patients

 

     
insurance and patient payments 111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111Medical Billing Specialist – Merwin Long Term Care Pharmacy

        New Brighton, MN – November 2009 – March 2013

·  Reconcile and resolve claims with Medicare, Medicaid, and Commercial Plans

·  Research, correct, override, and resubmit rejected and denied claims

·  Administer patient Medicare D plans

·  Fluent communication with PBM processors for UCare, Medica, HealthPartners

·  Address patient write-offs and refund requests

·  Process Third Party Insurance checks – apply  payment to invoices and credit notes

·  Audit month end pre-billing verification reports and ensure co pay inclusion

·  Manage billing for over 55 Assisted Living Facilities and Group Homes

 

Certified Nursing Assistant/NAR – Cerenity Care Center

St. Paul, MN – November 2009 – April 2010 – Evening Shift

·  Check and record vital signs

·  Patient feeding, transfer, toileting, dressing, grooming

·  Turn and position

·  Promote patient safety

·  Reliable, trusting, honest, and friendly bedside disposition

 

EDUCATION

Cardinal Stritch University, Edina, Minnesota                                            

·   Bachelor of Science in Business Administration – Graduated 2007  GPA 3.5

·   Associate of Science in Business Administration – Graduated 2005 GPA 3.5

·   Certificate in Project Management

 

TRAINING

American Red Cross, St. Paul, MN

·  Certified Nursing Assistant  State of Minnesota Registered - April 2009

Clinical – Little Sisters of the Poor

·  CPR Certified– American Red Cross

 

VOLUNTEER SERVICES

·   St. Joseph’s Hospital – Surgery Waiting, Administration, Human Resources

·   Roseville Parks and Recreation – Parade Operations – Unit Line-up

·   President – Roseville Junior Chamber of Commerce